Hi,
Just tried paying for premium on the annual subscription (same email as this account) and the money has left my account but my account is still showing as free trial expired. Any help would be appreciated. Thanks!
Hi,
Its just come through so its possible it will sort itself shortly. Otherwise we’ll take a look and sort it out.
Hi, thanks for the quick response - still seems to be not working if you wouldn’t mind taking a look! Thanks!
Sure. We’ll take a look and fix it
Any luck sorting it?
Yes, it should be working by end of day today. I’ll post an update here
Hi - that should be fixed now. Apologies for the inconvenience. Out of interest, did you get any error on the screen during the subscription process. I’d like to understand what went wrong if possible. I gave you an extra month for free